privacy policy

Privacy Policy – The Granary at Water Farm Holiday Cottage, Last updated: 24 January 2026

At The Granary, owned and operated by Chris & Charmaine Harding, we are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your personal information.

1. Who We Are
The Granary is the data controller responsible for your personal data.

• Owners: Chris & Charmaine Harding
• Contact email: info@granarykent.co.uk

2. Information We Collect
We may collect and process the following personal data:

• Name
• Email address and/or phone number
• Booking details, including dates of stay
• Communications you send to us
• Information required by booking platforms such as Airbnb
• We only collect data that is necessary to manage your booking and provide your stay.

3. Lawful Basis for Processing
Under UK GDPR, we process your personal data on the following lawful bases:

• Contractual necessity – to manage and fulfil your booking
• Legitimate interests – to communicate with you and enhance guest experience
• Legal obligation – where required by law

4. How We Use Your Information

• Your personal data is used to:
• Confirm and manage bookings
• Communicate with you before, during, and after your stay
• Provide check-in details and local information
• Comply with legal and regulatory requirements
• We do not use your personal data for marketing purposes unless you have given explicit consent.

5. Sharing Your Information
Your information may be shared only where necessary:

• With booking platforms such as Airbnb
• To comply with legal obligations
• With trusted service providers essential to your stay (e.g. cleaning or maintenance, where required)
• We never sell or rent your personal data to third parties.

6. Data Storage and Security
We take appropriate technical and organisational measures to safeguard your personal data against loss, misuse, unauthorised access, or disclosure. Personal data is stored securely and retained only for as long as necessary or legally required.

7. Your Data Protection Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data (where legally permitted)
• Object to or restrict processing in certain circumstances
• To exercise these rights, please contact us at info@granarykent.co.uk.

8. Cookies and Website Use
If you visit our website, basic cookies may be used to ensure functionality and improve user experience. These cookies do not collect personally identifiable information.

9. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available upon request or via our website.

10. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us: Email: info@granarykent.co.uk